Patient Rights & Responsibilities | ZDCHMS — Zonal District Community Health

The Patient Charter

As a JCI and NABH accredited institution, we strictly adhere to the national and international charters on Patient Rights. This charter ensures that you receive the highest quality of care in a safe environment, while also defining what we expect from you to help us serve you better.

What you deserve

Your Rights as a Patient

Respect & Dignity

Right to be treated with respect, consideration, and dignity regardless of age, gender, religion, or social status.

Information & Transparency

Right to receive complete and easily understandable information about your diagnosis, treatment plan, and expected outcomes.

Privacy & Confidentiality

Right to absolute privacy during examinations and the strict confidentiality of your medical records.

Informed Consent

Right to give or withhold informed consent for any surgical procedure, blood transfusion, or participation in clinical trials.

Financial Transparency

Right to receive a detailed, itemized bill and an explanation of the estimated costs prior to admission.

Second Opinion

Right to seek a second opinion from another doctor within or outside the hospital without fear of compromise to your care.

How you can help

Your Responsibilities

To ensure that we can provide you with the best possible care, we kindly ask that you:

Provide Accurate Information: Give complete and accurate details about your medical history, current medications, and allergies.
Follow Treatment Plans: Follow the prescribed treatment plan and instructions given by doctors and nurses.
Respect Rules: Abide by the hospital rules regarding visiting hours, noise levels, and the no-smoking policy.
Clear Dues: Ensure that financial obligations for the healthcare services received are fulfilled promptly.
Respect Staff: Treat the hospital staff, other patients, and visitors with courtesy and respect.

Feedback & Grievances

Your feedback helps us improve. If your rights have not been respected or if you have a complaint regarding our services, you have the right to register a grievance.

Write to Us

Drop your feedback in the suggestion boxes available on every floor or email: grievances@zdchms.in

Patient Experience Office

Contact the Patient Experience Manager located in the Main Lobby from 9 AM to 6 PM.