HELP CENTER
Frequently Asked Questions
Find answers to common questions about our hospital, services, and policies. We're here to help you navigate your healthcare journey.
Accreditation
JCI (Joint Commission International) and NABH (National Accreditation Board for Hospitals) are the highest standards of healthcare quality and patient safety. Balaji Healthcare is accredited by both, ensuring you receive globally benchmarked care.
Appointments
You can book an appointment online through our website, call our appointment helpline at +91-1800-000-1234, or visit the reception desk at any of our facilities. Online appointments are available 24/7.
Insurance & Billing
We accept all major insurance plans and have tie-ups with 50+ TPA (Third Party Administrators) companies. Please visit our Insurance & TPA page or call our billing desk to confirm coverage for your specific plan.
International
Absolutely. We have a dedicated International Patient Services department that provides assistance with visa invitations, airport transfers, language interpreters, and dedicated case managers throughout your treatment journey.
Patient Information
Please bring a valid photo ID (Aadhaar/Passport/Driving License), previous medical reports and prescriptions, insurance card (if applicable), and any referral letters from previous doctors.
Services
Yes, our in-house pharmacy is operational 24 hours a day, 7 days a week, including holidays. It is stocked with all medications including emergency and specialty drugs.
Yes, we offer home nursing, physiotherapy, and lab sample collection services. Please contact our home care helpline to schedule services.
Visitor Information
General visiting hours are 10:00 AM รรรด 12:00 PM and 5:00 PM รรรด 7:00 PM. ICU and critical care wards have restricted visiting. Please check with the nursing station for specific ward timings.
Still have questions?
Can't find the answer you're looking for? Please contact our friendly team.